Frequently Asked Questions

Getting started is easy! Simply call us at 248-419-5010 or fill out our online contact form. We'll schedule a free, no-obligation consultation to discuss your needs and create a personalized care plan.

In many cases, we can begin care within 24-48 hours. For non-urgent situations, we typically start within a week after completing the assessment and caregiver matching process.

We offer flexible scheduling to meet your needs. While we have a minimum of 4 hours per visit, we can customize a care schedule that works for your family and budget. Use our cost calculator to estimate pricing for your schedule, or learn more about our hourly care options.

All our caregivers undergo comprehensive background checks, drug screening, reference verification, and skills assessments verified in real time by a Registered Nurse. We only hire caregivers who demonstrate both competence and genuine compassion. See how we choose your caregiver.

We carefully match caregivers based on care needs, personality, and preferences to ensure a great fit from the start. If you're not satisfied with your caregiver for any reason, simply let us know and we can typically provide a replacement within 24 hours.

With our 99.7% shift fill rate, we always have qualified backup caregivers available. We'll notify you in advance and ensure the replacement caregiver is familiar with your care plan.

We offer a comprehensive range of services including personal care, companion care, respite care, specialized care for conditions like Alzheimer's and Parkinson's, medication reminders, meal preparation, light housekeeping, and more. View our complete list of services.

Yes, we offer both 24-hour care (with rotating caregivers) and live-in care (with a dedicated caregiver who stays in the home). Our care coordinators can help determine which option best fits your needs.

Absolutely. Care needs often change, and we regularly review and adjust care plans to ensure they continue to meet your loved one's evolving needs.

As a non-medical home care agency, there are certain services we cannot provide. These include heavy-duty housekeeping (deep cleaning, moving furniture), yard maintenance, and snow removal. We also cannot provide medical services that require a Licensed Practical Nurse (LPN) or Registered Nurse (RN), such as ventilator care, catheter changes, intensive wound care, IV treatments, feeding tube management, or other clinical procedures. For medical needs, we recommend coordinating with a Home Health Care agency that can provide licensed nursing services alongside our non-medical support.

Costs vary based on the type and amount of care needed. Use our home care cost calculator to get an instant estimate, or contact us for a free personalized quote. Many families find home care more affordable than facility-based care.

The entire non-medical home care industry does not accept Medicare or traditional health insurance—this applies to all home care agencies, not just ours. We accept private pay, long-term care insurance, and can help you explore other options including VA benefits. See our cost calculator to understand typical pricing.

Home Care (what we provide) focuses on non-medical assistance like personal care, companionship, meal preparation, and help with daily activities. Home Health Care is a separate medical service that includes physical therapy, registered nursing, wound care, and other clinical treatments—and is the only home-based care that accepts Medicare or health insurance. Many families use both services together, with Home Health providing medical care and Home Care providing the daily support needed between medical visits.

No long-term contracts required. We understand that care needs can change, so we offer flexible arrangements that can be adjusted or discontinued as needed.

Yes. We manage the entire long-term care insurance process — from reviewing your policy and understanding your benefits to submitting claims, providing required documentation, and communicating directly with claims adjusters. We've been working with long-term care insurance carriers since the 1990s, including Genworth and all major providers. Learn more about our LTC insurance process.

Yes, all our caregivers are fully insured and bonded. We also carry comprehensive liability insurance for your protection and peace of mind.

We maintain quality through regular supervisor visits, ongoing caregiver training, family feedback, and our Family Room app which provides real-time updates on care activities. Learn more about how our care process works.

We follow strict infection control protocols including health screening, PPE usage, hand hygiene, and sanitization procedures. We also offer vaccine incentives and sick pay to encourage caregivers to stay home when ill.

In Oakland County, assisted living typically costs $4,000–$7,000+ per month for a shared or private room. Home care costs depend on hours needed — a few hours per week is significantly less, while full-time care approaches assisted living costs but allows your loved one to stay home. Use our cost calculator to compare options side by side.

While hiring privately can save money, it comes with significant risks: no background check verification, no insurance or bonding, no backup if the caregiver is sick, and you become the employer responsible for taxes and workers' comp. An agency like ours handles all screening, insurance, payroll, and backup coverage. Learn more about what makes us different.

For many families, yes. Home care can replace a nursing home when your loved one does not require 24/7 skilled medical care. If their needs are primarily related to daily living activities (bathing, meals, medication reminders, companionship), home care can provide all of that in a more comfortable, familiar environment — often at lower cost.

Key questions include: How do you screen and train caregivers? What happens if a caregiver calls in sick? Are your caregivers insured and bonded? What is your shift fill rate? Do you have a minimum hours requirement? What are your rates and is there a contract? How do you match caregivers to clients? Learn more on our Why Choose Us page.

Michigan offers over a dozen senior care options — from companion care and personal home care to adult foster care, assisted living, memory care facilities, and skilled nursing. Our Michigan Senior Care Options Guide breaks down all 14 types with costs, licensing, and who each serves. Not sure where to start? Take our 2-minute care quiz for a personalized recommendation.

Before choosing any care provider, ask about licensing, caregiver screening, backup coverage, insurance, and shift fill rates. Our guide to vetting senior care providers includes a printable checklist of red flags and the exact questions to ask — whether you're evaluating an agency, facility, or private hire caregiver.

Home care offers 1:1 attention in a familiar environment, often at lower cost than facilities for part-time needs. But it's not right for everyone. Our Compare Care Options hub provides honest, side-by-side comparisons of home care vs. assisted living, memory care, adult foster care, and more — with real Michigan costs and data. Use our cost calculator to estimate your specific costs.

Yes, we provide specialized care for Parkinson's patients including mobility assistance, fall prevention, medication timing reminders, and help managing tremors during daily activities like eating and dressing. Our caregivers receive condition-specific training.

Correct — as a non-medical home care agency, our caregivers provide medication reminders (bringing medications to you, prompting you to take them, and noting that they were taken) but do not administer medications. If your loved one needs medications physically administered, a home health nurse can handle that alongside our non-medical care.

Yes. In the event of a power outage, our caregivers are trained to keep clients safe and comfortable. They check on flashlights and emergency supplies, monitor temperature safety, help with any battery-operated medical equipment, and contact our office if the client needs to be temporarily relocated. We also proactively check on clients during severe weather events.

While most of our clients are seniors, we also provide personal care and companion care for younger adults with physical or developmental disabilities who need assistance with daily living activities. Contact us to discuss your specific situation.

We make every effort to match caregivers who speak your parent's language. Southeast Michigan's diverse community means we often have caregivers who speak Arabic, Chaldean, Polish, Spanish, and other languages. Let us know your language preference during the consultation and we'll do our best to accommodate it.

Our caregivers can help maintain a clean and safe living environment through light housekeeping, including organizing, decluttering small areas, and ensuring pathways are clear for safe mobility. For severe hoarding situations, we recommend working with a professional organizer or social worker first, and then our caregivers can help maintain the improvements.